000 00463nam a2200193Ia 4500
008 221105s9999 xx 000 0 und d
020 _a981240368X
041 _aENGLISH
082 _a658.812 (MBA)
082 _bDON
100 _aDONNA KNAPP
245 0 _aA GUIDE TO CUSTOMER SERVICE SKILLS FOR THE HELP DESK PROFESSIONAL
260 _bTHOMSON LEARNING
260 _c2002
300 _a288
650 _aMANAGEMENT
650 _bMARKETING
942 _cBK
999 _c8869
_d8869