000 00450nam a2200193Ia 4500
008 221105s9999 xx 000 0 und d
020 _a8178084406
041 _aENGLISH
082 _a658.812 (MBA)
082 _bKEN
100 _aKEN BURNETT
245 0 _aTHE HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT
260 _bADDISON - WESLEY
260 _c2001
300 _a401
650 _aMANAGEMENT
650 _bMARKETING
942 _cBK
999 _c6994
_d6994