| 000 | 00473nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 221105s9999 xx 000 0 und d | ||
| 020 | _a9788177587623 | ||
| 041 | _aENGLISH | ||
| 082 | _a658.812 DYC (MBA) | ||
| 082 | _bJIL | ||
| 100 | _aJILL DYCHE. | ||
| 245 | 0 | _aTHE CRM HANDBOOK : A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT | |
| 250 | _a- | ||
| 260 | _bPEARSON. | ||
| 260 | _c2011 | ||
| 300 | _a331 p. | ||
| 650 | _aCUSTOMER RETENTION | ||
| 942 | _cBK | ||
| 999 |
_c36778 _d36778 |
||