| 000 | 00496nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 221105s9999 xx 000 0 und d | ||
| 020 | _a9788131715208 | ||
| 041 | _aENGLISH | ||
| 082 | _a658.5 JOH (MBA) | ||
| 082 | _bROB | ||
| 100 | _aROBERT JOHNSTON.; GRAHAM CLARK. | ||
| 245 | 0 | _aSERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY | |
| 250 | _a2 | ||
| 260 | _bPEARSON. | ||
| 260 | _c2008 | ||
| 300 | _a516 p. | ||
| 650 | _aPRODUCTION AND OPERATIONS MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c36672 _d36672 |
||