000 00425nam a2200193Ia 4500
008 221105s9999 xx 000 0 und d
020 _a9789350621790
041 _aENGLISH
082 _a658.812 GIR (MBA)
082 _bSEE
100 _aSEEMA GIRDHAR
245 0 _aUNDERSTANDING CRM
250 _a-
260 _bEXCEL BOOKS.
260 _c2013
300 _a350 p.
650 _aCUSTOMER RETENTION
942 _cBK
999 _c32928
_d32928