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|---|---|---|---|
| 008 | 221105s9999 xx 000 0 und d | ||
| 020 | _a9788126529209 | ||
| 041 | _aENGLISH | ||
| 082 | _a658.812 SNO | ||
| 082 | _bDEN | ||
| 100 | _aDENNIS SNOW; TERI YANOVITCH | ||
| 245 | 0 | _aUNLEASHING EXCELLENCE : THE COMPLETE GUIDE TO ULTIMATE CUSTOMER SERVICE | |
| 250 | _a2 | ||
| 260 | _bTIMES GROUP BOOKS | ||
| 260 | _c2011 | ||
| 300 | _a238 p. | ||
| 650 | _aCUSTOMER RELATIONS MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c30250 _d30250 |
||