000 00540nam a2200205Ia 4500
008 221105s9999 xx 000 0 und d
020 _a9781578516995
041 _aENGLISH
082 _a658.812 HBS (MBA)
082 _bHAR
100 _aHARVARD BUSINESS SCHOOL
245 0 _aHARVARD BUSINESS REVIEW ON CUSTOMER RELATIONSHIP MANAGEMENT
245 0 _cHARVARD BUSINESS SCHOOL
250 _a-
260 _bHARVARD BUSINESS SCHOOL PRESS
260 _c2002
300 _avii, 192 p.
650 _aBUSINESS MANAGEMENT
942 _cBK
999 _c24486
_d24486