| 000 | 00620nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 221105s9999 xx 000 0 und d | ||
| 020 | _a9788131214350 | ||
| 041 | _aENGLISH | ||
| 082 | _a658.812 KNO (MBA) | ||
| 082 | _bSIM | ||
| 100 | _aSIMON KNOX; STAN MAKLAN; ADRIAN PAYNE ET AL. | ||
| 245 | 0 | _aCUSTOMER RELATIONSHIP MANAGEMENT : PERSPECTIVES FROM THE MARKETPLACE | |
| 245 | 0 | _cSIMON KNOX ; STAN MAKLAN ; ADRIAN PAYNE ; JOE PEPPARD AND LYNETTE RYALS | |
| 250 | _a- | ||
| 260 | _bBUTTERWORTH-HEINEMANN | ||
| 260 | _c2008 | ||
| 300 | _axvi, 302 p. | ||
| 650 | _aCUSTOMER RELATIONS MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c23633 _d23633 |
||