000 00467nam a2200205Ia 4500
008 221105s9999 xx 000 0 und d
020 _a817881532X
041 _aENGLISH
082 _a658.812 GOP (MBA)
082 _bGOP
100 _aGOPAL VV
245 0 _aCRM IN INSURANCE : AN INTRODUCTION
245 0 _cVV GOPAL
250 _a-
260 _bICFAI
260 _c2006
300 _aix, 159 p.
650 _aCUSTOMER RELATIONS MANAGEMENT
942 _cBK
999 _c23063
_d23063