000 00557nam a2200205Ia 4500
008 221105s9999 xx 000 0 und d
020 _a1591841097
041 _aENGLISH
082 _a658.834322 DEN (MBA)
082 _bCHR
100 _aCHRIS DENOVE; JAMES D POWER
245 0 _aSATISFACTION : HOW EVERY GREAT COMPANY LISTENS TO THE VOICE OF THE CUSTOMER
245 0 _cCHRIS DENOVE AND JAMES D POWER
250 _a-
260 _bPORTFOLIO
260 _c2006
300 _axxi, 266 p.
650 _aCUSTOMER RELATIONS MANAGEMENT
942 _cBK
999 _c22290
_d22290