| 000 | 00506nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 221105s9999 xx 000 0 und d | ||
| 020 | _a0385510306 | ||
| 041 | _aENGLISH | ||
| 082 | _a658.81222 (MBA) | ||
| 082 | _bDON | ||
| 100 | _aDON PEPPERS; MARTHA ROGERS | ||
| 245 | 0 | _aRETURN ON CUSTOMER : CREATING MAXIMUM VALUE FROM YOUR SCARCEST RESOURCE | |
| 250 | _a- | ||
| 260 | _bCURRENCY DOUBLEDAY | ||
| 260 | _c2005 | ||
| 300 | _aviii,296 | ||
| 650 | _aCUSTOMER RELATIONS MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c21614 _d21614 |
||