000 00541nam a2200181Ia 4500
008 221105s9999 xx 000 0 und d
020 _a812032935X
041 _aENGLISH
082 _a338.4068 (MBA)
082 _bWIL
100 _aWILLIAM J GLYNN; JAMES G BARNES
245 0 _aUNDERSTANDING SERVICES MANAGEMENT : INTEGRATING MARKETING, ORGANISATIONAL BEHAVIOUR, OPERATIONS AND HUMAN RESOURCE MANAGEMENT
260 _bPRENTICE-HALL OF INDIA PRIVATE LIMITED
260 _c2006
300 _a485
650 _aECONOMICS
942 _cBK
999 _c19041
_d19041