000 00429nam a2200181Ia 4500
008 221105s9999 xx 000 0 und d
020 _a8177581341
041 _aENGLISH
082 _a658.812 MBA
082 _bJUD
100 _aJUDITH W KINCAID
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT : GETTING IT RIGHT!
260 _bPEARSON EDUCATION
260 _c2006
300 _a480
650 _aMARKETING
942 _cBK
999 _c18974
_d18974