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008 | 221105s9999 xx 000 0 und d | ||
020 | _a8120329368 | ||
041 | _aENGLISH | ||
082 | _a658.812 MBA | ||
082 | _bMIC | ||
100 | _aMICHAEL QUINN; LYNDA BYRON | ||
245 | 0 | _aSUPERIOR CUSTOMER SERVICE : THE PROMPT APPROACH TO SUCCESS | |
260 | _bPRENTICE-HALL OF INDIA PRIVATE LIMITED | ||
260 | _c2006 | ||
300 | _a103 | ||
650 | _aMARKETING | ||
942 | _cBK | ||
999 |
_c18966 _d18966 |