000 00466nam a2200181Ia 4500
008 221105s9999 xx 000 0 und d
020 _a8120329368
041 _aENGLISH
082 _a658.812 MBA
082 _bMIC
100 _aMICHAEL QUINN; LYNDA BYRON
245 0 _aSUPERIOR CUSTOMER SERVICE : THE PROMPT APPROACH TO SUCCESS
260 _bPRENTICE-HALL OF INDIA PRIVATE LIMITED
260 _c2006
300 _a103
650 _aMARKETING
942 _cBK
999 _c18966
_d18966