| 000 | 00418nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 221105s9999 xx 000 0 und d | ||
| 020 | _a8129711346 | ||
| 041 | _aENGLISH | ||
| 082 | _a658.834 [MBA] | ||
| 082 | _bDER | ||
| 100 | _aDEREK R ALLEN | ||
| 245 | 0 | _aCUSTOMER SATISFACTION RESEARCH MANAGEMENT | |
| 260 | _bPEARSON EDUCATION | ||
| 260 | _c2005 | ||
| 300 | _a248 | ||
| 650 | _aMANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c18952 _d18952 |
||