000 00383nam a2200181Ia 4500
008 221105s9999 xx 000 0 und d
020 _a8177587625
041 _aENGLISH
082 _a658.812
082 _bJIL
100 _aJILL DYCHE
245 0 _aTHE CRM HANDBOOK
260 _bPEARSON EDUCATION
260 _c2006
300 _a331
650 _aMARKETING
942 _cBK
999 _c18124
_d18124