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| 041 | _aENGLISH | ||
| 082 | _a658.812 MBA | ||
| 082 | _bSHA | ||
| 100 | _aSHAINESH G; JAGDISH N SHETH | ||
| 245 | 0 | _aCUSTOMER RELATIONSHIP MANAGEMENT : A STARTEGIC PERSPECTIVE | |
| 260 | _bMACMILLAN INDIA LIMITED | ||
| 260 | _c2006 | ||
| 300 | _a198 | ||
| 650 | _aMARKETING | ||
| 942 | _cBK | ||
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||