000 00445nam a2200193Ia 4500
008 221105s9999 xx 000 0 und d
020 _a8181479912
041 _aENGLISH
082 _a658.562 MBA
082 _bJOH
100 _aJOHN S OAKLAND
245 0 _aTOTAL QUALITY MANAGEMENT : TEXT WITH CASES
250 _a3
260 _bBUTTERWORTH-HEINEMANN
260 _c2006
300 _a483
650 _aQUALITY CONTROL
942 _cBK
999 _c17672
_d17672