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| 100 | _aJAMES A FITZSIMMONS; MONA J FITZSIMMONS | ||
| 245 | 0 | _aSERVICE MANAGEMENT | |
| 260 | _bTATA MCGRAW-HILL PUBLISHING COMPANY LIMITED | ||
| 260 | _c2006 | ||
| 300 | _a605 | ||
| 650 | _aNIL | ||
| 942 | _cBK | ||
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