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008 221105s9999 xx 000 0 und d
020 _a8177645242
041 _aEnglish
082 _a025.52766
082 _bMAN
100 _aMANJUNATHA K; REKHA D PAI; SHIVANANDA BHAT
245 0 _aCHALLENGES IN DELIVERING QUALITY SERVICES
260 _bALLIED PUBLISHERS LIMITED
260 _c2003
300 _a275
650 _aGENERAL
650 _bGENERAL
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