000 00442nam a2200193Ia 4500
008 221105s9999 xx 000 0 und d
020 _a0071352104
041 _aENGLISH
082 _a658.834 (MBA)
082 _bHAR
100 _aHARVEY THOMPSON
245 0 _aTHE CUSTOMER CENTERED ENTERPRISE
260 _bMCGRAW HILL BOOK COMPANY
260 _c2000
300 _a247
650 _aMANAGEMENT
650 _bGENERAL
942 _cBK
999 _c12342
_d12342