000 00499nam a2200193Ia 4500
008 221105s9999 xx 000 0 und d
020 _a8176931322
041 _aENGLISH
082 _a658.812 (MBA)
082 _bSUS
100 _aSUSAN NASH; DEREK NASH
245 0 _aDELIGHTING YOUR CUSTOMERS : KEEP YOUR CUSTOMERS COMING BACK TIME AND TIME AGAIN
260 _bBPI INDIA PRIVATE LIMITED
260 _c2003
300 _a160
650 _aMANAGEMENT
650 _bMARKETING
942 _cBK
999 _c11853
_d11853