000 00436nam a2200181Ia 4500
008 221105s9999 xx 000 0 und d
041 _aENGLISH
082 _a658.812 (MBA)
082 _bKEI
100 _aKEITH BAILEY; KAREN LELAND
245 0 _aCUSTOMER SERVICES FOR DUMMIES
250 _a2
260 _bCOMDEX COMPUTER PUBLISHING.
260 _c1990
650 _aMANAGEMENT
650 _bCUSTOMER RELATIONSHIP
942 _cBK
999 _c1078
_d1078