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	1.	UNDERSTANDING CRM by SEEMA GIRDHAR Edition: - Material type: Text; Format: print ; Literary form: Not fiction Language: ENGLISH Publication details: EXCEL BOOKS. ; 2013 Availability: Items available for loan: Sri Krishna College of Engineering and Technology (3)Call number: 658.812 GIR (MBA), ... Place hold Add to cart (remove)
	2.	THE CRM HANDBOOK : A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT by JILL DYCHE Edition: - Material type: Text; Format: print ; Literary form: Not fiction Language: ENGLISH Publication details: PEARSON. ; 2011 Availability: Items available for loan: Sri Krishna College of Engineering and Technology (1)Call number: 658.812 DYC (MBA). Place hold Add to cart (remove)

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