PATRICIA WELLINGTON <br/><br/>
KAIZEN STRATEGIES FOR CUSTOMER CARE 

 -  PITMAN PUBLICATIONS  1995 
 - 240 
<br/><br/><label>ISBN: </label>8178081423 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT GENERAL 
<br/><br/><label>Dewey Class. No.: </label>658.812  (MBA)  / PAT