DONNA KNAPP <br/><br/>
A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE HELP DESK PROFESSIONAL 

 -  THOMSON LEARNING  2002 
 - 288 
<br/><br/><label>ISBN: </label>981240368X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / DON