TY  - BOOK
AU  - BILL CREECH
TI  - THE FIVE PILLARS OF TQM HOW TO MAKE TOTAL QUALITY MANAGEMENT WORK FOR YOU
SN  - 0452272029
U1  - 658.562 (MBA) 
PB  - PENGUIN BOOKS
KW  - MANAGEMENT
KW  - QUALITY CONTROL
ER  -