BILL CREECH <br/><br/>
THE FIVE PILLARS OF TQM HOW TO MAKE TOTAL QUALITY MANAGEMENT WORK FOR YOU 

 -  PENGUIN BOOKS  1994 
 - 548 
<br/><br/><label>ISBN: </label>0452272029 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT QUALITY CONTROL 
<br/><br/><label>Dewey Class. No.: </label>658.562 (MBA)  / BIL