ALAN DUTKA <br/><br/>
AMA HANDBOOK FOR CUSTOMER SATISFACTION 

 -  NTC BUSINESS BOOKS  1993 
 - 231 
<br/><br/><label>ISBN: </label>0844234540 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / ALA