KEN BURNETT <br/><br/>
THE HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT 

 -  ADDISON - WESLEY  2001 
 - 401 
<br/><br/><label>ISBN: </label>8178084406 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / KEN