BOB WOOTEN <br/><br/>
BUILDING AND MANAGING WORLD CLASS IT HELP DESK 

 -  TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED  2001 
 - 583 
<br/><br/><label>ISBN: </label>0070447225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.`0546 (MBA)  / BOB