JOHN W GOSNEY; THOMAS P BOEHM <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS 

 -  PRENTICE-HALL  2001 
 - 234 
<br/><br/><label>ISBN: </label>8120318099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / JOH