TY  - BOOK
AU  - DALE H BESTERFIELD; CAROL BESTERFIELD-MICHNA; GLEN H BESTERFIELD ET AL.
TI  - TOTAL QUALITY MANAGEMENT
SN  - 8178082705
U1  - 658.562 (MBA) 
PB  - ADDISON - WESLEY
KW  - MANAGEMENT
KW  - QUALITY CONTROL
ER  -