MACK HANAN; PETER KARP <br/><br/>
CUSTOMER SATISFACTION 

 -  AMERICAN MANAGEMENT ASSOCIATION  1989 
 - 193 
<br/><br/><label>ISBN: </label>0814459447 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / MAC