TY  - BOOK
AU  - PEGGY CARLAW; VASUDHA KATHLEEN DEMING
TI  - CUSTOMER SERVICE TRAINING GAMES
SN  - 0070779740
U1  - 658.812 (MBA) 
PB  - MCGRAW HILL BOOK COMPANY
KW  - MANAGEMENT
KW  - CUSTOMER RELATIONSHIP
ER  -