PEGGY CARLAW; VASUDHA KATHLEEN DEMING <br/><br/>
CUSTOMER SERVICE TRAINING GAMES 

 -  MCGRAW HILL BOOK COMPANY  1990 
 - 209 
<br/><br/><label>ISBN: </label>0070779740 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT CUSTOMER RELATIONSHIP 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / PEG