TY  - BOOK
AU  - HARVARD BUSINESS REVIEW PRESS
TI  - 20 MINUTE MANAGER SERIES DIFFICULT CONVERSATIONS : CRAFT A CLEAR MESSAGE MANAGE EMOTIONS FOCUS A SOLUTON
SN  - 9781633690783
U1  - 650.13 HBR (MBA) 
PB  - HARVARD BUSINESS REVIEW PRESS
KW  - MANAGEMENT
ER  -