HARVARD BUSINESS REVIEW PRESS 20 MINUTE MANAGER SERIES DIFFICULT CONVERSATIONS : CRAFT A CLEAR MESSAGE MANAGE EMOTIONS FOCUS A SOLUTON - - HARVARD BUSINESS REVIEW PRESS 2016 - ix,110p. ISBN: 9781633690783 Subjects--Topical Terms: MANAGEMENT Dewey Class. No.: 650.13 HBR (MBA) / HAR