DALE H BESTERFIELD.; CAROL BESTERFIELD-MICHNA.; GLEN H BESTERFIELD.; MARY BESTERFIELD-SACRE TOTAL QUALITY MANAGEMENT - 3 - PEARSON. 2011 - 558 p. ISBN: 9788131732274 Subjects--Topical Terms: TOTAL QUALITY MANAGEMENT Dewey Class. No.: 658.4013 BES / DAL