TY  - BOOK
AU  - SIMON KNOX.; STAN MAKLAN.; ADRIAN PAYNE.; JOE PEPPARD.; LYNETTE RYALS
TI  - CUSTOMER RELATIONSHIP MANAGEMENT : PERSPECTIVE FROM THE MARKETPLACE
SN  - 9788131214350
U1  - 658.812 KNO 
PB  - BUTTERWORTH-HEINEMANN.
KW  - CUSTOMER RELATIONS MANAGEMENT
ER  -