JAMES A FITZSIMMONS.; MONA J FITZSIMMONS. <br/><br/>
SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY 

 - 5 
 -  TATA MCGRAW HILL EDUCATION PRIVATE LIMITED.  2007 
 - 605 p. 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GENERAL MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658 FIT (MBA)  / JAM