TY  - BOOK
AU  - DIANNE M DURKIN.
TI  - THE LOYALTY ADVANTAGE : ESSENTIALS STEPS TO ENERGIZE YOUR COMPANY, YOUR CUSTOMERS, YOUR BRAND
SN  - 9780814408179
U1  - 658.3 DUR (MBA) 
PB  - AMACOM
KW  - HUMAN RESOURCE MANAGEMENT
ER  -