DIANNE M DURKIN. <br/><br/>
THE LOYALTY ADVANTAGE : ESSENTIALS STEPS TO ENERGIZE YOUR COMPANY, YOUR CUSTOMERS, YOUR BRAND 

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 -  AMACOM  2005 
 - 229 p. 
<br/><br/><label>ISBN: </label>9780814408179 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HUMAN RESOURCE MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.3 DUR (MBA)  / DIA