JILL DYCHE. <br/><br/>
THE CRM HANDBOOK : A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT 

 - 
 -  PEARSON.  2011 
 - 331 p. 
<br/><br/><label>ISBN: </label>9788177587623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RETENTION
<br/><br/><label>Dewey Class. No.: </label>658.812 DYC (MBA)  / JIL