ROBERT JOHNSTON.; GRAHAM CLARK. <br/><br/>
SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY 

 - 2 
 -  PEARSON.  2008 
 - 516 p. 
<br/><br/><label>ISBN: </label>9788131715208 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PRODUCTION AND OPERATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.5 JOH (MBA)  / ROB