FRANCOISE TOURNIAIRE; RICHARD FARRELL <br/><br/>
THE ART OF SOFTWARE SUPPORT: DESIGN AND OPERATION OF SUPPORT CENTERS AND HELP DESKS 

 -  PRENTICE-HALL  1997 
 - 336 
<br/><br/><label>ISBN: </label>0135694507 
<br/><br/><label>Subjects--Topical Terms: </label><br/>COMPUTER SCIENCE SOFTWARE DESIGN 
<br/><br/><label>Dewey Class. No.: </label>005.3`068`8       N7  / FRA