SEEMA GIRDHAR <br/><br/>
UNDERSTANDING CRM 

 - 
 -  EXCEL BOOKS.  2013 
 - 350 p. 
<br/><br/><label>ISBN: </label>9789350621790 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RETENTION
<br/><br/><label>Dewey Class. No.: </label>658.812 GIR (MBA)  / SEE