DONNA FLUSS <br/><br/>
THE REAL-TIME CONTACT CENTER : STRATEGIES, TACTICS, AND TECHNOLOGIES FOR BUILDING A PROFITABLE SERVICE AND SALES OPERATION 

 - 
 -  PHI LEARNING PRIVATE LIMITED.  2009 
 - 221 p. 
<br/><br/><label>ISBN: </label>9788120337541 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 FLU (MBA)  / DON