TY  - BOOK
AU  - TIM STAPENHURST
TI  - THE BENCHMARKING BOOK : A HOW-TO-GUIDE TO BEST PRACTICE FOR MANAGERS AND PRACTIONERS
SN  - 9789380501307
U1  - 658.562 STA (MBA) 
PB  - ELSEVIER.
KW  - QUALITY CONTROL
ER  -