DENNIS SNOW; TERI YANOVITCH <br/><br/>
UNLEASHING EXCELLENCE : THE COMPLETE GUIDE TO ULTIMATE CUSTOMER SERVICE 

 - 2 
 -  TIMES GROUP BOOKS  2011 
 - 238 p. 
<br/><br/><label>ISBN: </label>9788126529209 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 SNO  / DEN